Privacy policy

El Fath for Electrical & Mechanical Supplies operates this bilingual website to present our products, brands and branches, and to receive quote requests.

This is an informational catalog site. We do not run an online shop, customer accounts, carts or online payments.

When you use the quote form on this site (including the home page and the contact page), we may collect your name, phone number, email, company name, customer type, product category, preferred brand, message, WhatsApp contact preference, language, and any file you attach (such as a photo, PDF or Excel list).

If you call us, message us on WhatsApp, email us, or contact us on social media, we also receive the details you choose to send on those channels.

Our servers and hosting tools may automatically record basic technical data such as IP address, browser type and pages visited, used for security and reliable operation of the site.

We use quote and contact details to reply to your request, check availability and prices, prepare a quote, and follow up by phone, WhatsApp or email.

We may keep records of inquiries so our team can serve you and improve how we respond.

We do not use your details to sell your information to other companies.

Your inquiry is handled by El Fath staff who need it to respond.

We may use trusted service providers to host the website, send email notifications, store uploaded files, or measure site traffic. They process data only to provide those services for us.

We may disclose information if required by Egyptian law or to protect the company, our customers or the public.

If you attach a list or photo to a quote request, we use that file only to understand what you need and prepare a reply.

Please avoid uploading documents that contain unnecessary sensitive personal data. We accept common image, PDF and spreadsheet formats up to the size limit shown on the form.

We may use tools such as Google Analytics to understand how visitors use the site — for example unique visits, pages viewed, and whether quote, WhatsApp or call buttons were used.

These tools help us improve the website. They are not used to decide product prices or to sell your personal details.

You can control cookies through your browser settings. Blocking analytics cookies may limit how well we can measure site usage, but you can still browse and request a quote.

We keep quote requests and related messages for as long as needed to handle your inquiry and for normal business records, unless a longer period is required by law.

If you ask us to delete a request and we no longer need it for a legal or operational reason, we will remove it from our active systems.

You can ask us what information we hold about a quote you sent, ask us to correct it, or ask us to delete it where appropriate.

You can also choose not to use the form and contact us by phone or WhatsApp instead.

We may update this page when our site, tools or practices change. The “Last updated” date at the top shows when it was revised.

Continued use of the website after an update means the revised policy applies to new information you send us.